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Job title: Collections Associate (Remote) – New York, NY
Company: Insperity
Job description: Collections Associate
New York, NY (open to remote)
Monday – Friday; 9am – 6pm EST
Our client is a next generation lending partner for platform businesses – they build tailored lending programs for their clients to create growth opportunities for their customers. In 2020, they funded well over $100MM loans and expect to 2-3x their volume in 2021. They are seeking key team members to help drive their expansion this year and beyond.
Our client’s company is made up of ambitious, adaptable, and passionate people with unique perspectives and backgrounds. They’re committed to fostering inclusion, and see a diverse workforce as essential for individual and collective success. They believe it’s important to foster a company environment that encourages integrity, collaboration, accountability, and passion.
As the Servicing and Collections Analyst, you will be responsible for working alongside the Servicing and Collections team to ensure all existing loans and customer inquiries are addressed in a timely manner.
Responsibilities:
- Handle customer inquiries, addressing payment issues, and providing borrowers with solutions to payment hardship.
- Provide excellent customer service to our borrowers utilizing industry knowledge and expert problem-solving skills.
- Keep-pace with changing guidelines within the loan servicing operations process and applicable policies, based on changes in lending requirements, or recommendations by CFPB, FDCPA and other state regulatory agencies.
- Collect client payments in accordance with payment due dates.
- Identify issues attributing to account delinquency and discuss them with management.
- Review and monitor assigned accounts and all collection reports.
Qualifications:
- Bachelor’s degree in Business, Finance, or a related field preferred.
- 2-3 years of servicing and collections experience.
- Knowledge of effective collection practices for unsecured lending products.
- Excellent verbal and written communication skills, as well as customer service, analytical and reasoning skills.
- Must feel comfortable communicating with clients daily primarily by phone.
- Critical problem solver with strong decision-making ability, excellent organizational skills and high attention to detail.
- A customer-centric mentality for which empathy, soft skills, and professionalism are a must.
- Teamwork mentality and positive demeanor.
- Excellent time management and prioritization skills.
- Ability to work effectively in a dynamic environment where learning and developing new skills are essential.
Work Hours:
Monday – Friday; 9am – 6pm EST
Benefits:
Our client values their employees’ time and efforts. Their commitment to your success is enhanced by their competitive compensation of $55K – $65K per year, depending on experience, and an extensive benefits package including:
- Fully funded health, dental, and vision plans
- 401K
- Flexible PTO
- Close-knit team
- Opportunity for growth
Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning and culture.
Our client is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Expected salary: $55000 – 65000 per year
Location: New York City, NY
Job date: Wed, 17 Mar 2021 05:47:02 GMT
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