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Job title: The Course & Educational Technology Assistant ( 1-Year Term)
Company: University of Toronto
Job description: Date Posted: 02/04/2021
Req ID: 2725
Faculty/Division: Faculty of Applied Science & Engineering
Department: The Engineering Strategies and Practice program
Campus: St. George (Downtown Toronto)
Description:
About us:
The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world’s most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future’s boundless potential.
The Engineering Strategies and Practice (ESP) program within the Faculty of Applied Science and Engineering is an award-winning design, communication, and teamwork course that trains first year engineering students to solve real world problems. For more details on the course, please visit the public course website (www.esp.engineering.utoronto.ca).
Your opportunity:
Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee’s contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.
This position works under the supervision of the Course Administrator/Course Liaison and Student Project Coordinator, and the Associate Director, First Year Programs; reports to the Vice-Dean, Undergraduate; and works under the general direction of the Course Coordinator and the Communication Coordinator. This position will be part of a teaching team of ~70 individuals who undertake the challenging task of executing this course for ~1000 studentseach year.
The Course & Educational Technology Assistant provides administrative and technical support to the Engineering Strategies and Practice (ESP) program, which includes: providing front-line response to requests for information; administrating the learning management system (Canvas/Quercus); attending lectures (online in Winter 2021) to implement active-learning activities; maintaining the course Microsoft Teams sites and Piazza; providing resource and troubleshooting of course technologies; assisting with the preparation of course materials, tests and correspondence; entering and updating course information and grades; and assisting with other duties as relevant for the course.
Your responsibilities will include:
- Acting as the first point of contact for general enquiries
- Resolving issues within the scope of the role and escalating problems as required
- Writing routine documents and correspondence
- Creating and updating records
- Maintaining information on digital platforms
- Providing detailed information on available technologies
- Troubleshooting issues uncovered by testing or user feedback
- Testing and analyzing new and upgraded software
+Essential Qualifications:
- Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
- Minimum three years of related experience including front-line service and administrative support in a busy, high-volume environment
- Experience in providing support to students, faculty, and staff; or equivalent experience
- Experience providing relevant technical support
- Strong computer skills for technical support. Strong proficiency in educational technology or similar. Intermediate to advanced skills with MS Office, including Word, Excel, Outlook
- Superior service orientation, good judgment, and ability to deal tactfully, personably and effectively with students, faculty, and staff
- Proven attention to detail and accuracy
- Effective management of large volumes of data and information
- Strong organizational and time-management skills and ability to frequently adjust priorities
- Excellent interpersonal and written and oral communication skills
Assets (Nonessential):
- Experience with educational technology such as Canvas/Quercus, Microsoft Teams, Piazza, MyMedia, Mentimeter, Articulate Rise, OMR Remark Office, Crowdmark, and Turnitin
To be successful in this role you will be:
- Cooperative
- Diligent
- Meticulous
- Patient
- Resourceful
- Responsible
Closing Date: 03/18/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $58,242 with an annual step progression to a maximum of $74,482. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services
Expected salary: $58242 per year
Location: Toronto, ON
Job date: Sat, 13 Mar 2021 08:39:11 GMT
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