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Job title: Technical Support Analyst
Company: Canadian Blood Services
Job description: Technical Support Analyst Tracking Code 10370-239 Job Description
Join Canada’s Lifeline!
We are currently seeking a Technical Support Analyst to join our team in our Ottawa office.
Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. We are the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on our programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.
In this role, you will provide experience and specialization in highly technical aspects of systems hardware/ software/connectivity in Canadian Blood Services. You will act as a technical resource to Information Technology and Canadian Blood Services, supporting and maintaining the day-to-day operations of Unix/AIX on Power and Window servers and enterprise class hardware.
Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living.
Responsibilities include but are not limited to:
- Providing third/fourth level support for systems; including designing and implementing standards, supporting hardware/software, including server and storage infrastructure.
- Conducting problem management with hardware and software suppliers.
- Supporting end-users via telephone, analyzing, troubleshooting and resolving customer reported problems.
- Researching new technology (Storage Area Networks, Operating Systems, Hardware, etc.) , ensuring products will integrate into CBS’ systems and providing recommendations.
- Recommending and implementing system enhancements.
- Review and analyzing proposed system changes for impact on application, network and architectural environments, testing all changes and updating documentation accordingly.
- Collaborating with IT Services and Security & Architecture teams to ensure best practices solutions.
- Cross-training peers as required.
- Acting as technical resource to Information Technology and Canadian Blood Services.
- Planning, coordinating and managing team tasks.
- Monitoring the progress of the tasks and taking corrective action as necessary.
- Monitor server workload trends and adjust, to ensure optimum utilization of computing resources.
Required Skills
Education, Training and Experience:
- Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree or Community College Diploma in Computer Science.
- At least 3-4years of experience in a third/fourth technical support role including help desk, involving UNIX/Windows server administration and Network support.
- Completion of a Certified UNIX Administration course is preferred.
Demonstrated Competencies, Knowledge, Skills and Abilities:
- Strong working knowledge of AIX, PowerVM and Linux Administration and Microsoft Windows Server, in an enterprise environment
- Working knowledge of Microsoft Office 365, Azure, ADFS, Teams Active Directory, DNS, DHCP, Group Policies, Federation and DFS is an asset
- Experienced in working within a remotely managed Data Centre environment.
- Ability to assist all IT project teams when required
- Strong troubleshooting and problem-solving skills.
- Solid interpersonal skills, establishing collaborative work relationships with clients and colleagues with strong communications skills, both written and oral and good organizational skills are required.
- Working knowledge of configuring and supporting virtual infrastructure environments: AIX and Linux on IBM Power, VMware ESXi
- Proactively manage the performance and optimize servers.
- Can diagnose and analyze workloads on compute and storage platforms
- Good Understanding of IBM PowerVM and VIOS architecture
- Good understanding of Backup environments such as Veritas Netbackup
- Good understanding of configuration management tools such as Ansible / Puppet / Chef
- Experience in developing scripts, Python, Shell Scripting / Powershell and other scripting languages
- Good understanding of AIX NIM (network install manager) for PowerVM environment and Kickstart installation in Linux environment
- Experience with container-based technologies Docker, Openshift and Kubernetes
- Experience leveraging or creating automation to manage diverse Infrastructure
- Good troubleshooting skills on various Linux versions and Windows Operating Systems
- Have a good understanding of IT direction and technology trends
- Good understanding of networking concept to deploy and support remote site infrastructure
- Ability to work on call rotation and occasionally off shifts or weekends.
Canadian Blood Services offers a comprehensive compensation package including:
- Competitive base salary range of $63,000 to $75,000
- Up to 6% performance award opportunity
- 3 weeks of vacation to start
- Comprehensive group health, dental & vision benefits
- Choice of Defined Contribution or Defined Benefit pension plan
Please know, we thank all applicants for their interest. However, only those considered for an interview will be contacted.
Expected salary: $63000 – 75000 per year
Location: Ottawa, ON
Job date: Thu, 11 Mar 2021 01:28:39 GMT
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