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Job title: IT Services- Project Manager/CRM Analyst – Limited Term
Company: University of Ontario Institute of Technology
Job description: Faculty or Department: IT Services
Number of Positions: 1
Position Title: Project Manager/CRM Analyst
Appointment Type: Limited Term
Hours of work: 35 hrs per week
Salary Range: $69,371 – $81,613
Posting Date: 02/04/2021
Closing Date: 02/18/2021
Job Summary:
This position will manage the implementation of mid to large size IT projects across the university, including establishment of a customer relationship management (CRM) environment. The role requires extensive collaboration with project stakeholders and Durham College ITS to assess, plan, and execute the scope of work. This position will also play a role in analysis of needs, RFP creation, vendor selection and implementation of IT solutions.
Nature of work:
Reporting to the Manager – Student Systems, the candidate will be a primary contributor to innovative application of technology. The candidate will work with clients, technical subject matter experts (SMEs), vendors and other project team members to initiate, plan, execute and control all project related items. This includes ensuring deliverables and timelines are met, changes are properly documented and approved, and issues addressed.
Responsibilities/accountabilities:
- Lead the implementation of selected information technology projects across the university.
- Manage all phases of the implementation of the chosen solution, including the coordination of all follow-up activities related to the subsequent phases of the business vision.
- Manage relationship with business stakeholders.
- Collaborate with ITS and business teams to manage projects’ risks/issues/dependencies and come up with appropriate mitigation plans.
- Lead design and implement test plans; compile test results and communicate with Manager, Student Systems to identify necessary fixes/and or changes.
- Proactively manages client communications and expectations to ensure client satisfaction in partnership with the development team.
Required Skills
- Knowledge of process management, including workflow documentation.
- Solid verbal communication skills.
- Strong attention to detail along with solid technical writing, analytical, research, problem solving estimating and decision making skills.
- Proven ability to provide direction and technical advice to business users and peers.
- Demonstrated comprehensive knowledge of the software development life cycle and how it is applied in a multi-tiered environment.
- Ability to work in a self-directed and self-motivated manner.
- Work in a team-oriented and collaborative environment.
- Prioritization and execution of tasks in a constantly changing environment.
- Ability to analyze and solve complex problems.
- Demonstrated ability to learn and apply new technologies.
Education
- Completion of a University Program consisting of Four Academic Years or Equivalent
- University degree in the field of Information Technology, Computer Science, Engineering, Business Administration, and/or a related field of study.
- Verification of Academic credentials may be required Required Experience
Minimum 3 to 5 years of experience as a Project Manager, Information Systems Analyst and/or Senior Systems Analyst with a proven track record as a contributor to the analysis, testing and documentation of complex major application systems projects in an ITS environment.
Work experience on IT projects with Software as a Service (SaaS) and application development focus. * Experience with ERP systems, such as Banner, and a working knowledge of relational databases and web and client-server concepts is required.
- Experience with CRM, data migration, software development, teamwork, and networking.
- Practical work experience in the analysis of business applications, including the use of strong technical skills in order to effectively review, analyze and design modifications to systems.
- Proven experience leading all phases of IT projects from development to implementation and delivering them on time and within budget while maintaining project quality.
How to Apply:
Interested candidates should submit in electronic format a covering letter and their resume. Applications will be accepted until February 18, 2021 or until a suitable candidate is found. We appreciate all applications received; however, only those candidates selected for an interview will be contacted.
This position falls within the bargaining unit represented by the Ontario Public Service Employees Union (OPSEU) and will be subject to the terms and conditions of the collective agreement between the university and the OPSEU. To the extent that policies are not included in the collective agreement, employment will also be governed by the university’s policies which may also be found on our website and which may be amended from time-to-time.
Ontario Tech University is an equal opportunity employer and welcomes applications from all qualified candidates, while especially encouraging applications from women, members of visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation, gender identity, and gender expression. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Ontario Tech University respects people’s different needs and therefore will take all reasonable steps to ensure accommodation for applicants where appropriate. The University is also committed to ensuring that confidentiality is maintained throughout all aspects of the recruitment cycle.
If you require an accommodation to participate in the recruitment process, please notify the hiring manager or , Health and Disability Management Specialist. For more information about the universities policies for accommodating employees with disabilities please review the university’s
The university acknowledges the lands and people of the Mississaugas of Scugog Island First Nation which is covered under the Williams Treaties. We are situated on the Traditional Territory of the Mississaugas, a branch of the greater Anishinaabeg Nation which includes Algonquin, Ojibway, Odawa and Pottawatomi. Job Location Oshawa, Canada Salary 69,371.00 – 81,613.00 CAD
Expected End Date
3/31/2022
Expected Start Date
4/1/2021
Campus Travel
N/A
Salary Grade
Staff Level 9
Expected salary: $69371 – 81613 per year
Location: Oshawa, ON
Job date: Sat, 06 Feb 2021 06:16:10 GMT
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