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Job title: Level 2 Help Desk Technician
Company: Operation IT
Job description: Job Description
Essential Duties & Responsibilities:
Respond to help desk calls escalated from Level I support.
Escalates requests for resolution in a prompt manner – follow up as necessary.
Track and provide resolution documentation utilizing the corporate Help Desk Management System.
Responsible for investigating and deploying new software installs, upgrades and security updates to the desktop utilizing standard deployment techniques.
Assist in maintaining standard release levels for all corporate software deployed on the desktop.
Be familiar with and be able to support end-user applications
Create and maintain desktop OS/software images to facilitate desktop deployments.
Assist in the planning of major deployments pertaining to the desktop.
Assist with new hardware deployments as it relates to new user setups and/or standard pc peripherals.
Assist with monitoring of Enterprise Virus Management to verify all desktops are properly protected against attacks.
Assists with troubleshooting network connectivity problems on the floor and associated IDF areas
Provide technical support / assistance for office equipment – including copiers, faxes and multi-function devices.
Document software and hardware installation processes and procedures.
Maintain monthly Windows updates utilizing WSUS server console.
Maintain Client and Sharp MFP environments, updating software as needed.
Provide onsite support to remote sites as required.
Other duties as assigned
Education & Qualifications:
Minimum of 4 years work experience in desktop support / help desk operations
Bachelor’s Degree in MIS/Computer science or equivalent areas, or related work experience
Experience working with Help Desk Ticket tracking systems – HEAT preferred
Strong technical knowledge of Windows Infrastructure technologies: Active Directory, WINS, DHCP, DNS, NTFS…
Strong technical knowledge of Microsoft Operating System platforms, including XP, and Windows 7
Strong technical knowledge supporting desktop applications on Windows platforms including Microsoft Office suite
Fundamental knowledge of networking technologies such as TCP/IP, Frame Relay, T1, subnets, VPN, etc..
Experience with software distribution technologies such as SMS, SCCM, MDT
Knowledge of network security technologies such as virus protection systems and firewalls – McAfee preferred.
Must be available via pager during nights/weekends and able to perform job duties at all times.
Must possess superior problem solving, client effacing and follow up skills.
Ability to express ideas clearly, effectively, and professionally in both verbal and written communication.
Excellent prioritization skills and ability to handle multiple tasks simultaneously.
Must be able to lift and move equipment weighing up to 30 pounds.
Expected salary: $60000 – 70000 per year
Location: Roslyn, NY
Job date: Wed, 10 Feb 2021 07:09:56 GMT
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