APPLY NOW!
Job title: Technical Support Analyst
Company: Operation IT
Job description: Job Description
Our client, an international law firm, requires an IT IT Support Analyst to provide technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
The ideal candidate will have previous professional and customer support experience and would be able to identify recurring problems and work toward resolving root cause.
Responsibilities
- Field incoming help requests from end users via telephone and e-mail in a courteous manner.
- Ensures all requests from users are logged and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
- Ensure SLAs are met by reviewing the Help Desk inbox and tickets. Escalate issues and collaborate with the appropriate IT teams to find resolutions.
- Update Help Desk knowledge base with accurate and up-to-date information.
- Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment.Troubleshoot Android and Apple iOS software issues.
- Maintains expert level knowledge of the platform’s operating systems, standard applications, and computer hardware solutions.
- Work overtime as required.
- This position is remote for the time but will ultimately be onsite in Manhattan.
Qualifications
- College degree required, in a technology discipline (preferred) 1 year professional experience in supporting end user equipment in a high availability corporate or law firm environment.
- Must have excellent customer service skills, communication skills and be a team player.
- Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications.
- Experience supporting mobile technologies iOS and Android.
Expected salary: $50000 – 70000 per year
Location: New York City, NY
Job date: Sun, 10 Jan 2021 06:31:54 GMT
APPLY NOW!
[ad_2]
