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Job title: Remote Technical Support Representative- HVAC
Company: Randstad
Job description: Remote Technical Support representative -HVAC
Do you consider yourself tech-savvy, enjoy troubleshooting and providing excellent customer service? Do you enjoy working independently? Then we have a great remote opportunity for you!
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We are currently recruiting for a Technical Support representative within the Burlington area. The successful candidate will be working with a growing organization within the HVAC industry. The ideal candidates will have past experience working within a customer service department or have past experience within an electrical field. Daily tasks will include handling inbound calls from customers, assisting with technical support and troubleshooting. Technical background and experience using Salesforce would be an asset. The successful candidate will join a fun, energetic team that works hard and plays hard.
If you are interested in applying, please send your resume to heather.dumitru@randstad.ca today!
ADVANTAGES
– Remote work
– Temporary to Permanent position
– Room for advancement within sales, IT or engineering
– Salary between $45 000 – $55 000 annually depending on experience
– Monday-Friday, 9:00 am – 5:00 pm
– Training provided
– Friendly, team working environment
RESPONSIBILITIES
– Providing exceptional customer service over the phone and email
– Handling inbound calls from customers (10 – 30 calls daily)
– Maintain a working log detailing all required system updates, as well as the date of completion
– Helping customers with inquiries related to product knowledge
– Providing technical and troubleshooting support
– Ensuring company standards are being met or exceeded
– Other duties as needed
QUALIFICATIONS
– 3-5+ years of experience working within a customer service position
– Excellent problem-solving skills
– Must be open to change with a learning attitude
– HVAC and Salesforce knowledge is an asset
– Ability to work within a fast-paced environment
– Must have excellent verbal, written and communication skills (Spanish is a bonus)
– Knowledge of Outlook, Word and Excel (V-look ups and Pivot tables)
– Must possess strong initiative and proven ability to work independently
SUMMARY
If you are interested in applying, please send your resume to heather.dumitru@randstad.ca today!
Heather, Chanel
Expected salary: $45000 – 55000 per year
Location: Toronto, ON
Job date: Sat, 20 Feb 2021 01:33:14 GMT
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