Bus topology is a simple and straightforward network topology in which all devices are connected to a single central cable, often referred to as the “bus” or the “backbone.” In a bus topology, data is transmitted along the central cable, and each device on the network receives the data. While bus topology has its advantages, […]
Network topology refers to the physical or logical layout or configuration of devices, connections, and nodes in a computer network. Different network topologies have their advantages and disadvantages, and the choice of topology depends on factors such as the network’s intended use, scalability, fault tolerance, and cost. Here are some common network topologies: Selecting the […]
PBX stands for Private Branch Exchange, a private telephone network used within an organization to facilitate internal and external telephone communication. PBX systems enable multiple users within a business to share a certain number of external phone lines and make calls to one another within the organization without requiring individual dedicated lines. Here are key […]
IVR, or Interactive Voice Response, is a technology that allows computer systems to interact with humans through voice and touch-tone keypad inputs. Here are the key aspects of IVR: IVR technology has evolved with advancements in speech recognition and automation, making it an integral part of many customer service strategies. There are different types of […]